Because you are trying to budget, and hiding the number does not help you do that. Every environment is a little different, so the estimator produces a realistic figure rather than a binding quote, and the exact number comes after a short assessment, usually within a few days.

The base plan is $499 per month, per location, and includes that location's first server, first computer, and first user. Additional computers are $60 per month, additional servers are $220 per month, and additional help desk users are $60 per month on Gold or $120 per month on Platinum.

No. Our standard agreements are month to month, and we earn your business every month. Optional 12-month and 36-month terms are available with pricing incentives if you prefer to lock your rate.

Yes. A live person answers our help desk line 24 hours a day, 365 days a year, on every plan. On Gold and Platinum, after-hours Level 1 support is included at no extra charge, and emergencies are escalated to our engineers at the after-hours rate in your agreement. On Silver, after-hours answering and ticket creation are included, and troubleshooting is billed at the Silver labor rate. Our local engineering team works 8AM to 6PM, Monday through Friday.

Work that changes your environment rather than supports it: setting up a new employee, deploying a replacement computer, moving offices, or rolling out new software. These are billed at your plan's hourly labor rate: $189 per hour on Silver, and $149 per hour on Gold and Platinum.

New agreements include a one-time onboarding fee equal to your first month of service. It covers documenting your environment, deploying our management and security tools, and getting your team set up. If your environment has significant deferred maintenance, we will quote any needed stabilization work separately and up front.

No. Backup and business continuity are quoted separately, based on how much data you have, where it lives, and how quickly you need to be running again after a failure. Bundling one-size-fits-all backup into a flat plan either overcharges small environments or underprotects large ones, so we price it to your actual recovery needs. Learn more on our Backup & Business Continuity page.

Our compliance add-ons cover ongoing maintenance of an existing compliance program: keeping documentation current, monitoring required safeguards, and supporting annual reviews for HIPAA, the FTC Safeguards Rule, and CMMC Level 1. Getting compliant in the first place is different work: remediation and implementation are scoped as separate projects after a gap analysis, so you pay for exactly what your environment needs. For CMMC in particular, we do not quote compliance work without a full audit and gap analysis first; anyone who quotes CMMC without one is guessing. We support your compliance efforts, but we do not provide legal advice or guarantee compliance.